Bilingual Customer Support Specialist (Healthcare)

Location: Fully onsite in Robinson Township, Pittsburgh, Pennsylvania. Availability is required for weekday shifts between 9:30 AM and 9:00 PM EST, rotating Saturday shifts from 9:00 AM to 5:00 PM EST, or four 10-hour shifts from 10:00 AM to 8:00 PM EST. Schedules may change according to business needs.

Company

hirify.global is a healthcare technology company building products that improve access to affordable prescription medications, including BlinkRx and Quick Save.

What you will do

• Handle inbound calls from patients, doctors, and insurers, resolving routine and new issues.
• Provide patient care and support pharmaceutical programs, escalating cases to the appropriate teams.
• Document call information and discovered data according to operating procedures.
• Use knowledge base materials and develop expertise in company security and privacy practices.
• Learn about product changes, new features, and launches, and share feedback to improve patient experiences and materials.
• Work toward structured performance targets in a cross-functional environment.

Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese is required, along with strong English command.
• High school diploma or GED required; a bachelor's degree is strongly preferred.
• Customer service or inbound call center experience required.
• Strong verbal and written communication, technical aptitude, analytical ability, judgment, and operational focus.
• Ability to learn complex software, collaborate with peers, and work cross-functionally.
• All active licenses and registrations required under applicable state law or business necessity must be maintained.

Nice to have

• Healthcare, pharmacy, or another relevant industry background.
• Bachelor's degree.

Culture & Benefits

• Health, dental, and vision plan options are available from day one.
• Vacation accrual of up to 80 hours in the first year, 40 hours of paid sick time annually, and paid holidays.
• Paid parental leave, including adoption and foster placement.
• Traditional and Roth 401(k) options, life and disability insurance at no cost, and employee assistance support.
• Free onsite parking, pre-tax commuter benefits, and shuttle service in Pittsburgh.
• Daily snack and drink stipend at pharmacy locations.