Patient Access Specialist - Part Time Evenings

Location: 251 E. Huron, Chicago, IL, United States. Part-time evening schedule: 3 days per week, 11:00 AM–7:30 PM.

Salary: $18.40–$27.60 per hour.

Company

hirify.global provides healthcare services with a patient-first approach and supports employees through benefits including tuition reimbursement, loan forgiveness, and 401(k) matching.

What you will do

• Provide patient-focused customer service, answer questions, resolve service issues, and escalate concerns when necessary.
• Collect and verify patient demographic information, maintain confidentiality under HIPAA, and prevent duplicate or incomplete records.
• Schedule appointments, coordinate patients with hospital departments and physician offices, and communicate referral and consultation information.
• Perform medical necessity checks, verify insurance eligibility and benefits, collect authorization numbers, and explain financial account or out-of-pocket estimate issues.
• Document accurate handoffs, notes, messages, and telephone encounters in Epic and other online systems.
• Participate in quality assurance, cross-training, process improvement, and registration and scheduling activities.

Requirements

• High school diploma or equivalent.
• 2–3 years of customer service or medical office experience.
• Ability to read, write, and communicate effectively in English.
• Computer data-entry skills, basic computer proficiency, and typing speed of 40 words per minute.
• Strong interpersonal, written and verbal communication, organizational, time-management, analytical, multitasking, and problem-solving skills.
• Customer-service orientation and ability to work effectively with patients, physicians' offices, hospital departments, and coworkers.

Nice to have

• Additional education or language skills.
• Healthcare finance or healthcare insurance experience.
• Experience with patient scheduling, registration, or other healthcare operations.

Culture & Benefits

• Patient-first workplace focused on positive healthcare interactions and teamwork.
• Benefits may include tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits, subject to employment classification.
• Background checks are conducted for newly hired team members and may apply to internal transfers.
• Artificial intelligence tools may be used in parts of the candidate review process, while employment decisions are made by a person.