6 дней назад
Supervisor, Customer Experience - Collections (Accounts Receivable)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Supervisor, Customer Experience - Collections (Accounts Receivable): Leading and developing a customer experience accounts receivable team while optimizing credit operations, cash collections, and customer-focused collection practices with an accent on coaching, performance management, and cross-functional alignment. Focus on improving billing and pricing processes, resolving collection matters, and integrating digital capabilities into the customer journey.
Location: Tulsa, Oklahoma, United States; hybrid schedule
Salary: Base salary plus commission
Company
supplies industrial, medical, and specialty gases, hardgoods, safety products, ammonia products, and process chemicals across the United States.
What you will do
- Lead, mentor, coach, and evaluate Customer Experience Representatives and Specialists.
- Develop and implement plans to achieve divisional accounts receivable and cash collection goals.
- Train employees on credit policies and procedures and identify improvements in billing, pricing, and customer experience operations.
- Resolve collection matters with customers and coordinate account reviews, credit sign-offs, and compliance support.
- Collaborate with regional and branch leadership on customer pricing, master data, sales tax, and cylinder control.
- Identify staffing needs and manage scheduling, performance evaluations, feedback, and ongoing team development.
Requirements
- High school diploma or equivalent.
- Foundational Excel skills and proficiency with Google Workspace and Microsoft applications.
- Proficiency with SAP and/or ERP systems.
- Ability to manage multiple priorities in a dynamic environment and work in a drug-free workplace.
- Strong leadership, communication, mentoring, organizational, problem-solving, and interpersonal skills.
- Ability to occasionally move through office, production, and warehouse locations, routinely move 25–40 lbs, and travel for business as needed.
Nice to have
- Commercial collections and high-volume accounts receivable experience.
- Spanish bilingual skills.
- Associate or bachelor's degree, or equivalent practical experience, with team leadership experience.
- Knowledge of contract law, secured transactions, bankruptcy topics, credit, disputes, pricing, tax, analytics, and cylinder assets.
- Experience with hardgoods products and branch or plant operations.
Culture & Benefits
- Hybrid work schedule in a customer-centric, value-driven environment.
- Medical, dental, vision, life, AD&D, disability, and employee assistance benefits.
- 401(k) plan with company matching, tuition assistance, and scholarship programs.
- Paid parental leave, vacation, sick time, holidays, and bereavement leave.
- Benefits begin after 30 days of employment.
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