6 дней назад
Service Supply Chain Operations
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Supply Chain Operations (Global Service Logistics): Managing global service logistics, service parts planning, customer order fulfillment, and hardware support across 57 countries with an accent on part availability, delivery SLAs, cost control, and customer satisfaction. Focus on optimizing a network of 140 stocking locations, coordinating repair and logistics partners, and solving complex supply chain challenges for strategic global accounts.
Location: Penang, Malaysia
Company
delivers technology solutions and provides long-term maintenance and support for physical hardware throughout its lifecycle.
What you will do
- Manage end-to-end order fulfillment and customer service delivery for sustaining program accounts.
- Support a global network of 140 forward stocking locations and logistics activities across 57 countries.
- Drive next-business-day and four-hour service order delivery while maintaining cost-of-service targets.
- Execute service parts planning strategies for new-buy and repair parts to maximize availability.
- Coordinate process improvements with third-party repair partners, logistics providers, suppliers, and internal support organizations.
- Manage strategic customer accounts, including revenue growth, profitability, performance metrics, contractual requirements, and customer satisfaction.
Requirements
- Bachelor’s degree or equivalent experience in Business Administration, Supply Chain Management, Engineering, or a related field.
- 5+ years of experience in service supply chain operations.
- 3+ years of experience managing hardware service operations at a regional or global level.
- Strong experience in service logistics, service parts planning, productivity metrics, and key performance indicators.
- Proficiency with ERP systems and Microsoft Office, including Excel, Word, and PowerPoint.
- Ability to manage complex global accounts, solve operational problems, and develop innovative solutions.
Nice to have
- Experience with Baxter Planning software.
- Engineering, Computer Science, or equivalent technical education.
Culture & Benefits
- Entrepreneurial, hands-on approach to improving customer experience.
- Opportunity to work with global customers, suppliers, logistics providers, and repair partners.
- Role involving complex, high-impact initiatives and long-range operational objectives.
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