Supervisor - Network Management Center (NMC)

Location: Bayan Lepas, Pulau Pinang, Malaysia; full-time, onsite role.

Company

hirify.global is a global logistics and supply chain management company providing customized international trade solutions and integrated information systems.

What you will do

• Manage customer engagement, operational calls, standard operating procedure requirements, and service expectations.
• Validate shipment data, manage EDI transmissions, and maintain the integrity of internal and external reporting.
• Analyze complex data and operational situations, presenting clear information for informed stakeholder decisions.
• Develop and manage the Network Management Center team, including attendance, vacation, work-from-home records, punctuality, and training compliance.
• Plan, execute, document, and validate projects and initiatives with measurable benefits for customers and the business.
• Monitor NMC profit and loss performance and explain the impact of SPD, EPS, and expense-to-revenue items.

Requirements

• Bachelor's degree in business, supply chain or logistics, finance, economics, or a related field, or equivalent experience preferred.
• At least two years of experience at hirify.global or in a similar corporate environment.
• Exceptional customer service, presentation, research, verbal, and written communication skills.
• Effective interpersonal skills with the ability to listen, comprehend, and communicate clearly and concisely.
• Fluent English is required.

Nice to have

• Qualifications in supply chain management or logistics, such as IATA or FIATA.

Culture & Benefits

• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Professional, leadership-focused, and customer service-oriented work environment.