Claims Operations Team Lead (Insurance)

Location: Atlanta, Georgia, United States; primarily office-based

Company

hirify.global is a global insurance organization providing property and casualty insurance, warranty services, life insurance, retirement solutions, and other financial services.

What you will do

• Handle incoming calls, emails, correspondence, and coverage questions related to warranty claims.
• Interface with insured customers, service contractors, clients, and internal and external stakeholders.
• Evaluate, adjudicate, approve or deny, and settle property and casualty claims according to fair claims practices.
• Train, mentor, and coach claims agents while remaining hands-on with daily claims operations.
• Audit claims files and authority use to support claims best practices and compliance.
• Conduct research, prepare reports, and improve knowledge of coverage, exclusions, products, and claims processes.

Requirements

• Home-state adjuster license required, with completion of licensing requirements for all states within the first 120 days of employment.
• At least 2 years of property and casualty adjusting experience.
• Ability to lead and support a team while managing day-to-day claims work.
• Experience providing strong customer service, resolving conflicts, de-escalating tense situations, and negotiating.
• Strong analytical, organizational, interpersonal, written, and verbal communication skills.
• High school diploma or equivalent; basic Excel, Word, and Outlook skills.

Culture & Benefits

• Primarily office-based environment focused on in-person collaboration.
• Benefits supporting health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive workplace supported by cultural awareness activities and Employee Resource Groups.
• Reasonable accommodations available for applicants and employees with disabilities.