Network Engineer

Location: OK, United States (Hybrid)

Company

hirify.global is a not-for-profit healthcare system and Oklahoma's largest health system.

What you will do

• Serve as an escalation point for Tier 2 Operations, resolve tickets, and maintain knowledge base articles.
• Install, configure, troubleshoot, repair, and tune infrastructure systems and hardware.
• Support ITIL Service Transition by documenting services and training Service Desk and L2 Operations personnel.
• Monitor the environment, assign incidents and problem tickets, and assess support needs.
• Provide technical support and 24/7 incident response, including root cause analysis for outages and performance issues.
• Plan and document infrastructure patches, upgrades, testing, and performance and capacity reporting.

Requirements

• Bachelor's degree or two years of relevant experience.
• Previous experience in an infrastructure specialization, including Wide Area and Local Area Network infrastructure.
• Effective verbal and written English communication is required.
• ITIL certification within six months of hire.
• CCNA or CCDA is preferred for the network specialization; intermediate infrastructure or storage certification may be preferred, with four years of experience substituting for certification.
• Experience with protocol analyzers, Ethernet, Internet Protocol, routing, and QoS is preferred.

Culture & Benefits

• Hybrid work arrangement in the United States.
• Front-loaded paid time off.
• Medical benefits through the hirify.global Network.
• Financial assistance for continuing education.
• 24/7 health support.