Operations Manager - Scheduling

Location: 1 Doña Julia Vargas Ave, Pasig, Metro Manila, Philippines

Company

hirify.global provides healthcare billing and patient-service operations.

What you will do

• Manage scheduling and customer service operations while improving efficiency, productivity, and service quality.
• Resolve escalated customer issues through coordination with supervisors, representatives, and other departments.
• Monitor calls, evaluate representative performance, provide coaching, and maintain team morale.
• Track call center metrics, prepare daily and monthly reports, and coordinate staffing and training resources.
• Implement operating procedures, conduct interviews, approve evaluations, and manage personnel issues with HR.
• Protect patient information and maintain compliance with HIPAA, PHI, information-security, billing, and collection requirements.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Three to five years of related experience, including at least two years of managerial experience.
• Two to five years of scheduling experience and experience in a business-to-customer inbound call center.
• Knowledge of payer and insurance benefits; authorization, insurance verification, and eligibility experience is highly preferred.
• Proficiency with NextGen, Epic, Athena, Excel, PowerPoint, and other software programs.
• Strong leadership, decision-making, organizational, communication, and customer-service skills.

Culture & Benefits

• Office-based work environment with minimal noise.
• Role requires collaboration, stress management, occasional movement, and operation of computers, telephones, and other office equipment.
• Work is governed by organizational policies, applicable laws, and confidentiality requirements.