Client Intake & Care Support Coordinator

Location: Remote from Manila, Metro Manila, Philippines; must be available during Eastern Time (US) business hours

Salary: $4–$6 per hour, USD

Company

hirify.global supports a home care agency connecting families with trained, background-checked caregivers for personal care, companionship, and post-surgical support.

What you will do

• Monitor incoming leads and respond within minutes of each inquiry.
• Manage structured call, text, and email follow-up during the first two weeks after contact.
• Book qualified leads for calls and in-home visits.
• Follow up with existing leads and clients empathetically and manage rescheduling requests.
• Keep calendars, records, billing, invoicing, and compliance reporting accurate and up to date.
• Handle client and health information through secure, access-controlled, HIPAA-compliant processes without using AI for client- or health-related tasks.

Requirements

• 2+ years of experience in healthcare-adjacent, caregiving, or medical administration work.
• Strong written and verbal English communication.
• Availability during Eastern Time (US) business hours, especially from late morning through early evening.
• Warm and unhurried phone communication while managing multiple leads and follow-ups.
• Strong accuracy in detail-heavy, recurring administrative work.
• Comfort working without AI tools on client- or health-related tasks due to HIPAA and compliance requirements.

Nice to have

• Bilingual written and spoken English and Spanish.
• Experience with lead follow-up or intake coordination in home care, healthcare, or a related service business.
• Experience with lead or referral management platforms.
• Experience handling billing, invoicing, and recurring compliance paperwork.
• Geriatric or cardiology-related experience.

Culture & Benefits

• Part-time remote schedule of 20 hours per week.
• Work focused on providing warm, timely support to families making care decisions.
• Secure, access-controlled handling of client and health information.