Clerk Support Supervisor (Fintech)

Location: Taguig City, Philippines; hybrid workplace

Company

hirify.global is a public benefit fintech company providing secured credit, point-of-sale financing, and card products to underserved customers in emerging markets.

What you will do

• Strategize, monitor, and support daily clerk support operations.
• Oversee support staff activities and provide regular performance feedback.
• Train staff on clerk support procedures and company policies.
• Investigate and resolve customer complaints and difficult cases.
• Develop and implement support policies and maintain department documentation.
• Generate performance reports, analyze trends, and coordinate claims and complaints with Legal & Compliance.

Requirements

• College education in Business Administration, Communications, or a related field.
• At least 2 years of experience managing customer service or support teams, preferably in sales or finance.
• Knowledge of customer experience KPIs, consumer law, and consumer protection requirements.
• Experience with CRM software, preferably Zendesk, and data tools such as Excel, Google Sheets, or Power BI.
• Ability to lead and motivate a team, solve problems, maintain customer satisfaction, and handle difficult situations under pressure.

Culture & Benefits

• Company-funded private health insurance for the employee and immediate family.
• 20 days of vacation.
• Phone financing, headphones, home office equipment, and wellness perks.
• $2,000 USD annual co-working travel perk.
• $2,000 USD annual professional development perk.
• Catered lunch.