Workforce Manager

Location: Megaworld Blvd, Mandurriao, Iloilo City, Philippines

Company

hirify.global is an Agentic AI-powered intelligent operations and transformation company serving clients across multiple industries through domain expertise, AI-powered platforms, and analytics.

What you will do

• Manage end-to-end workforce management and management information functions, including forecasting, capacity planning, scheduling, real-time adherence, and reporting.
• Support operations and team members with staffing, performance, and process requirements.
• Monitor operational capacity and workforce management KPIs to ensure targets are met or exceeded.
• Provide coaching, training, and communication across the team, operations, and clients.
• Maintain and continuously improve workforce management processes, documentation, and reporting.

Requirements

• At least 3 years of workforce management experience with strong knowledge of call center and WFM metrics.
• Proficiency in Microsoft Office, reporting, data analysis, and problem-solving.
• Excellent written and verbal communication skills.
• Strong time management, organization, multitasking, and adaptability.
• Ability to manage multiple projects independently and meet tight deadlines.
• Initiative, a positive attitude, strong work ethic, and leadership capability.

Culture & Benefits

• Structured career path and internal career progression opportunities.
• Role clarity, coaching, mentoring, and professional development.
• Free HMO coverage from day one, including coverage for dependents or a domestic partner.
• Paid leaves and skills training opportunities.
• Safe work environment and opportunities to contribute through community initiatives.