Analyst, TEBG Customer Issue Resolution (Bahasa Speaker)

Location: Taguig, Philippines

Company

hirify.global is an innovation-focused corporation developing solutions across diverse industries and business processes.

What you will do

• Receive, log, investigate, and resolve customer complaints through designated channels.
• Analyze root causes, identify recurring issues, and coordinate resolutions with quality, operations, sales, finance, and customer service teams.
• Monitor customer accounts, initiate collection activities, resolve billing disputes, and negotiate payment arrangements.
• Maintain accurate complaint, credit, collection, and account-status records.
• Prepare summary and aging reports and support month-end accounts receivable processes.
• Support process improvements, service solutions, employee training, and delivery against service-level agreements.

Requirements

• Bachelor’s degree or equivalent university/college education.
• At least two years of experience in customer issue resolution, billing, credit and collections, or a related customer service role.
• High proficiency in Bahasa Indonesia across reading, writing, speaking, and listening.
• Spoken and written English required.
• Strong analytical, interpersonal, coordination, negotiation, presentation, and problem-solving skills.
• Working knowledge of Excel, Microsoft Office, and Salesforce; ability to follow operational, quality, and corporate procedures.

Culture & Benefits

• Work independently toward targets and objectives, with guidance available for difficult or unusual customer situations.
• Collaborate with external customers, internal clients, senior colleagues, supervisors, management, and cross-functional teams.
• Participate in corporate initiatives, department process-improvement teams, and ongoing training and certifications.
• Contribute to hirify.global’s environmental health and safety culture and ethical standards.