Customer Service Representative (NEMT)

Location: Makati City, Metro Manila, Philippines — 100% onsite at the Insular Life Makati Building. Work schedules may include shifting schedules, holidays, graveyard shifts, and weekends.

Company

hirify.global is a healthcare operations partner supporting healthcare payers with administrative, contact center, claims, and member communication services.

What you will do

• Provide customer service and support as the first point of contact for clients.
• Coordinate non-emergent medical transportation, including scheduling, routing, and dispatching.
• Secure prior authorizations and schedule transportation for paratransit passengers.
• Resolve transportation disruptions promptly and professionally.
• Follow quality procedures, recommend improvements, and meet key performance indicators.
• Maintain product and industry knowledge through ongoing training.

Requirements

• Passion for helping people and building strong customer relationships.
• No BPO experience required; full training is provided.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Comfort using computers and learning new tools.
• Strong attention to detail and accuracy.
• Must be able to work onsite in Makati City and accommodate shifting schedules, holidays, graveyard shifts, and weekends when required.

Culture & Benefits

• Full-time employment with ongoing training and support.
• Transportation allowance.
• Rice or meal allowance.
• Day-one HMO coverage with one dependent.
• Immediate start available for an urgent hiring need.