Customer Service Representative German Speaking

TL;DR

Customer Service Representative German Speaking: Handling customer conversations in German by phone and email, resolving questions about orders, deliveries, and payments with an accent on calm, professional support under resistance and flexible assistance from your own workspace. Focus on delivering clear answers and meeting availability requirements for Monday or Saturday while reaching Rotterdam Central Station within 90 minutes.

Location: Rotterdam

Salary: €15 per hour

Company

hirify.global provides customer support for orders, deliveries, and payments.

What you will do

• Handle customer conversations in German by phone and email without using scripts.
• Listen to customer needs, ask the right questions, and find the best solution for orders, deliveries, and payments.
• Stay calm and professional when customers have difficult questions or show resistance.
• Support customers flexibly from your own workspace, Monday to Saturday between 08:00 and 21:59.

Requirements

• German: speak and write fluent German (assessed via language test and roleplay).
• Reach Rotterdam Central Station within 90 minutes.
• Be at least 18 years old on the first workday.
• Handle stress and respond well to customer resistance.
• Availability on Saturday or Monday is a must.

Culture & Benefits

• 8% holiday pay, pension contribution, and 29 vacation days (based on a full-time contract).
• Up to €45 net per month for fast internet and a daily cup of coffee.
• Top-tier home office setup (chair, laptop, monitor) and coaching in the role.
• Flexible schedule to fit personal life.
• Legendary work atmosphere with events and online games with colleagues.

Hiring process

• Share details; receive a quick update on moving to the next round.
• Short phone call about motivation for hirify.global and the role.
• Two interview rounds to discuss experience and the role.