Patient Service Representative I (Healthcare)

Location: Onsite at Tewksbury Urgent Care, Lowell General Hospital, 1574 Main Street. Schedule: Tuesday through Friday, 3:00 PM–8:00 PM, plus every other Saturday and Sunday, 4:00 PM–8:00 PM. One full-time week of daytime training Monday through Friday is required. At least one summer holiday is required.

Pay range: $20.12–$25.15, based on full-time equivalent.

Company

hirify.global is the employing healthcare organization for this patient access role.

What you will do

• Interview inpatients and outpatients and collect accurate demographic, financial, and clinical registration information.
• Complete pre-registration and financial-clearance activities, including insurance verification and benefit eligibility checks.
• Obtain treatment consents, referrals, authorizations, pre-certifications, and required notifications.
• Explain patient financial liabilities and collect, post, and document payments.
• Support auto and workers’ compensation registrations and provide financial assistance contact information when appropriate.
• Communicate professionally with patients, representatives, physicians, nursing units, office staff, and insurance providers while protecting confidential information under HIPAA requirements.

Requirements

• High school diploma or equivalent.
• Computer literacy, accurate data entry, and ability to learn electronic health record and patient registration systems.
• Strong customer service, interpersonal, telephone, organizational, and attention-to-detail skills.
• Knowledge of private insurance, Medicare, Medicaid, medical terminology, and patient registration processes.
• Ability to work the specified evening and alternating weekend schedule and complete the required daytime training week.
• Ability to sit, stand, walk, lift 10–15 pounds, use computer equipment, and communicate with clinical and administrative staff.

Nice to have

• One year of experience in customer service, hospital registration, a medical office, insurance, or a related setting.

Culture & Benefits

• Part-time schedule of 24 hours per week.
• Compensation is determined using experience, certifications, education, skills, and internal equity.
• Total Rewards package supports health, financial security, and career growth.