Talent Pool - Upcoming Opportunities (West Hartford, CT)

Location: Hybrid positions in Connecticut requiring attendance at a hirify.global Hub office 2–3 days per week; offices are located in Hartford and West Hartford.

Salary: $20–$23 USD per hour, depending on experience.

Company

hirify.global is a healthcare company supporting patients who choose caregivers for in-home care across the United States.

What you will do

• Connect with prospective patients and families about home-care support by phone.
• Educate patients and caregivers and assist with applications, enrollment, eligibility, and onboarding.
• Guide patients and caregivers through joining hirify.global and their home-care journey.
• Manage high-volume inbound and outbound customer queues.
• Resolve customer issues by telephone, including de-escalating frustrated callers.

Requirements

• Experience or strong interest in customer service and helping others.
• Ability to demonstrate empathy, active listening, patience, and emotional intelligence.
• Ability to work effectively in a team.
• Ability to resolve issues over the telephone and handle difficult conversations.
• Computer proficiency, strong typing skills, note-taking, and multitasking ability.
• Ability to commute to a Connecticut hirify.global Hub office 2–3 days per week.

Culture & Benefits

• Work focused on supporting individuals and their families.
• Professional development and advancement opportunities.
• 401(k), medical, dental, vision, and life insurance.
• Wellness programs, company events, and ongoing learning opportunities.
• Inclusive workplace with a commitment to equal employment opportunity.

Hiring process

• This is a pipeline talent pool requisition for upcoming opportunities.
• hirify.global will contact candidates when new positions become available.