Care Specialist (Healthcare)

Location: Hybrid in Toronto, Ontario, Canada, with approximately four days per week in person. Candidates must be able to work from Toronto or relocate there.

Company

hirify.global integrates insurance, prevention, and care into a single healthcare experience, serving more than 1 million members and partnering with over 40,000 companies.

What you will do

• Provide timely, transparent, and empowering support to hirify.global members and business customers.
• Develop expertise in healthcare systems, hirify.global products, and member coverage.
• Share member insights to improve products, services, and the overall experience.
• Support new company onboardings and contribute to proactive support initiatives.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context.
• Lead strategic projects that scale Care operations and improve cross-functional collaboration.

Requirements

• 3+ years of relevant experience in member support or a related field.
• Fluent written and spoken English and French are mandatory.
• Strong communication, organizational, problem-solving, empathy, and judgment skills.
• Comfort with technology, multi-channel support, changing priorities, and independent work.
• Ability to use AI to structure information, improve responses, and make processes more efficient.
• Ability to work from Toronto or relocate to Toronto, with approximately four office days per week.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.
• Experience mentoring or leading others, or interest in developing these skills.

Culture & Benefits

• Competitive salary, equity, and comprehensive benefits.
• Six weeks of vacation and flexible working hours.
• Health insurance fully covered by hirify.global for employees and their families.
• Lunch allowance, office refreshments, high-quality equipment, and a fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program, learning opportunities, and extended parental leave.