Inside Customer Service Sales Representative (B2B)

Location: Remote (United States)

Company

hirify.global is an online home and lifestyle retailer offering rugs and home goods through brands including Annie Selke and nuLOOM.

What you will do

• Manage daily orders and provide customers with updates on shipments, catalogs, products, and marketing or merchandising opportunities.
• Collaborate with territory representatives to increase sales and achieve territory goals.
• Conduct outbound calls for seasonal upselling, new-product introductions, and promotional opportunities.
• Analyze sales across brokers, accounts, product lines, and programs to identify trends and sales opportunities.
• Resolve customer complaints involving incorrect items, damaged shipments, shipping costs, and other service issues.
• Support regional trade shows, customer demonstrations, and educational tours.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least three years of customer service and/or sales experience.
• Strong customer service, consultative sales, communication, analytical, and problem-solving skills.
• Proficiency with computer systems and spreadsheet applications.
• Ability to collaborate with territory representatives and manage customer interactions effectively.
• Some assigned territories may require regular evening hours.

Nice to have

• Customer service or sales experience in the consumer goods market.
• Proficiency with Microsoft Office, particularly spreadsheet applications.

Culture & Benefits

• Culture focused on healthy work-life balance.
• Benefits package for eligible full-time employees, including medical, dental, vision, paid time off, and a 401(k).
• Career advancement opportunities across departments.
• Employee discount across the company’s house of brands.
• Occasional travel may be required for sales-related business, including future trade shows.