Customer Relationship Manager

Location: Bolton, Lancashire, UK; hybrid schedule with 3 days in the office and 2 days from home

Salary: £27,500 per year; OTE: £45,000–uncapped commission

Company

hirify.global helps businesses find deals for energy, water, connectivity, and payments through relationships with more than 23 suppliers.

What you will do

• Build and manage long-term relationships with existing customers.
• Reconnect with customers to identify new opportunities and add value.
• Manage a customer pipeline and complete follow-ups independently.
• Make 150–200 outbound calls per day, including 3–4 hours of meaningful conversations.
• Follow up by email when needed and hand qualified leads to expert closers.

Requirements

• Proven experience building and managing long-term customer relationships.
• Previous experience in account management, retention, or customer success.
• Experience using a CRM in an outbound customer service or call centre environment.
• Ability to identify customer needs, manage a personal pipeline, and hold strategic conversations.
• Ability to work in a hybrid format from the Bolton office, with 3 office days and 2 home-working days.

Culture & Benefits

• Monday–Friday schedule with no weekends or late evenings.
• Healthcare package with an Employee Assistance Programme.
• 25 days of holiday, rising to 28 days, plus bank holidays.
• Flexible working hours, pension plan, and enhanced maternity and paternity package.
• Sales incentives, awards, social events, an on-site gym, café, and free parking.
• Cycle to Work Scheme and a Refer a Friend Scheme offering up to £1,000 in vouchers.