Associate, Client Response Unit (Fintech)

Location: US - Lehi, Utah; at least 3 days per week in the office

Salary: $62,700–$121,500 USD per year, with potential bonus, equity, and sales incentive payments where applicable

Company

hirify.global is a global payments and financial technology company facilitating commerce and payment transactions across more than 200 countries and territories.

What you will do

• Coordinate complex client escalations involving multiple internal stakeholders.
• Track escalation status, risks, blockers, dependencies, and commitments through resolution.
• Orchestrate resources, action items, follow-ups, and stakeholder alignment across account management, support, product, operations, billing, and implementation teams.
• Document client journeys and analyze recurring pain points and operational breakdowns.
• Develop recommendations and partner with stakeholders to implement preventative solutions and process improvements.
• Escalate roadblocks and risks to leadership while supporting improved client outcomes and revenue retention.

Requirements

• At least 6 months of work experience or a bachelor's degree.
• Preferred: 2 or more years of work experience, including 6 months–2 years in account management, customer service, project management, or a related customer-facing role.
• Strong written and verbal communication, problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities, handle sensitive situations professionally, and collaborate across functions.
• Proficiency with Microsoft Office tools, including Outlook, Excel, PowerPoint, and Word.
• Familiarity with the payments ecosystem and referral or reseller partner models; experience with Tableau, Microsoft Dynamics, or similar platforms is beneficial.

Culture & Benefits

• Office-based role with working hours that vary according to department needs.
• Travel required 5–10% of the time.
• Benefits may include medical, dental, and vision coverage, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• Work involves coordination across a global payments organization and improving client experiences at scale.