Large Group Account Lead (Fintech)

Location: 25% hybrid in the Maitland, Florida office

Salary: $53,000–$90,400 per year, plus potential bonuses and incentive compensation

Company

hirify.global provides fintech and healthtech solutions for employer benefits administration, including plan design and CDH products.

What you will do

• Build consultative relationships with large employer groups to drive satisfaction, retention, and long-term success.
• Own the employer service experience by anticipating needs, identifying risks, and maintaining healthy relationships.
• Lead the resolution of complex, high-impact service issues and deliver accurate root-cause solutions.
• Coordinate with internal teams to advocate for employers and drive timely outcomes.
• Provide clear, proactive updates, guidance, and education to employers and internal stakeholders.
• Develop expertise in hirify.global platforms, plan design, and CDH products while contributing to continuous improvement.

Requirements

• 4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field.
• Experience supporting external customers or business stakeholders and resolving complex, multi-issue inquiries.
• Strong relationship-building, communication, problem-solving, collaboration, and proactive ownership skills.
• Ability to maintain composure in a fast-paced, regulated environment.
• Bachelor’s degree or equivalent relevant experience.
• Ability to work in a 25% hybrid arrangement from the Maitland, Florida office.

Nice to have

• Experience in healthcare, benefits administration, financial services, or another regulated service environment.

Culture & Benefits

• Flexible work environment.
• Paid vacation and holidays.
• Professional development programs.
• Health, wellness, and financial benefit packages.
• People-first, partner-powered, and continuous-improvement culture.