Customer Success Associate (Small Business Research Team)

Location: White Plains, New York, USA; onsite attendance may be required

Salary: $41,100–$68,900 USD per year, plus bonus eligibility

Company

hirify.global supports business licensing research for clients and reseller partnerships across multiple industries and jurisdictions.

What you will do

• Research federal, state, county, and municipal business licensing requirements across industries and locations.
• Prepare business-specific research results and deliver them within established performance targets.
• Document forms, supporting materials, exam requirements, prerequisites, processing times, fees, renewals, and relevant hyperlinks.
• Communicate with government agencies about licensing research inquiries.
• Provide clients and partners with status updates, explain findings, and help resolve licensing needs.
• Capture new and updated license information and provide cross-team support.

Requirements

• Bachelor’s degree or equivalent.
• 0–3 years of experience; licensing or compliance experience is preferred.
• Exceptional interpersonal, written, and verbal communication skills.
• Strong attention to detail, accuracy, organization, prioritization, and multitasking abilities.
• Ability to work independently, handle pressure, use discretion with sensitive data, and adapt to regulatory changes.
• Strong computer skills in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA programs.
• Commuter benefits and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to attend onsite interviews at a hirify.global office.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person participation.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.