Service Executive III (Fintech)

Location: Remote-USA

Salary: $60,500–$77,100 per year

Company

hirify.global is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America.

What you will do

• Manage the overall servicing relationship for assigned clients, including complex and sophisticated programs.
• Coordinate client servicing, operational requests, initiatives, and service delivery across enterprise business units and external partners.
• Lead resolution management for implementation, operational, system, application, and production issues.
• Partner with Client Growth Executives on strategic planning, program management, solution delivery, new products, and regulatory compliance.
• Develop status reports, client presentations, business reviews, agendas, and operational reporting for clients and senior leadership.
• Mentor and coach colleagues while serving as the central operational point of contact for client delivery teams.

Requirements

• Bachelor’s degree in a related field or a combination of education and relevant experience.
• At least five years of client relationship or client servicing experience in the financial services industry.
• Experience driving strategic initiatives, client outcomes, and customer success.
• Strong ability to manage complex client interactions, identify root causes, and coordinate resolution plans.
• Must be eligible to work in the United States; this role is not eligible for sponsorship.

Nice to have

• Project management experience.

Culture & Benefits

• Remote-first and flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical coverage with telemedicine, dental and vision insurance, and supplemental insurance.
• Paid time off, 12 paid holidays, and maternity, parental, and family care leave.
• 401(k) with employer match, HSA contributions, FSA, and company-paid disability insurance.
• Tuition reimbursement, wellness programs, mental health support, and community volunteer time off.