Strategic Customer Success Manager

Location: San Francisco, CA, United States; flexible hybrid arrangement with time split between traveling to merchants and working remotely from home or a hirify.global office.

Salary: $71,440–$120,000 USD base salary annually, plus potential sales commission.

Company

hirify.global operates a platform that helps restaurant merchants grow, improve profitability, and serve customers through third-party delivery and marketplace services.

What you will do

• Manage and grow a portfolio of SMB restaurant partnerships, driving measurable growth, retention, and satisfaction.
• Lead business reviews and strategic conversations focused on profitability, operations, and long-term merchant success.
• Adapt account plans, identify partnership risks, and implement solutions to protect merchant performance.
• Recommend and sell hirify.global products that improve merchant growth, efficiency, and brand perception.
• Partner with Product, Operations, Sales, and other teams to drive initiatives and outcomes without relying on manager escalation.
• Share merchant insights and best practices to inform product improvements, go-to-market strategy, negotiations, and team development.

Requirements

• At least 4 years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
• Demonstrated ability to drive measurable growth and retention across most of a book of business.
• Strong executive presence, presentation skills, and ability to influence without formal authority.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including complex spreadsheets and data analysis with tools such as Salesforce, Outreach, Tableau, or Sigma.
• Knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces, plus experience acting as a trusted partner or informal mentor.

Culture & Benefits

• Flexible hybrid work combining merchant travel, remote work, and access to a hirify.global office.
• 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits, and paid time off.
• Medical, dental, vision, disability, and basic life insurance.
• Family-forming assistance, mental health support, paid holidays, and paid sick leave.
• Flexible vacation and 80 hours of paid sick time annually for salaried roles.