Customer Success Manager (Software)

Location: Remote in the United States

Base pay: $77,100–$96,400 annually, plus eligible commission.

Company

hirify.global creates software solutions for the construction and design industries, helping professionals improve efficiency, connectivity, and safety through digital collaboration.

What you will do

• Guide mid-market customers toward desired business outcomes through effective adoption and application of hirify.global products and services.
• Establish trusted-advisor relationships by identifying success criteria, defining practical action steps, and providing product expertise.
• Deliver clear, timely customer communication and support while identifying advocates, champions, and expansion opportunities.
• Partner with Sales to build long-term customer relationships and coordinate with Technical Support on issue escalation.
• Share customer workflows, feedback, and insights with Product Management, Marketing, and other internal departments.

Requirements

• 5+ years of experience in customer-facing roles such as Customer Success, Sales, Customer Service, or Technical Support, or 5+ years in a professional AEC role.
• BA/BS degree or relevant training and education.
• Ability to become a hirify.global product subject-matter expert within the first six months.
• Strong discovery, listening, communication, relationship-building, and outcome-driving skills.
• Advanced computer skills, including Microsoft Office Suite, and comfort learning new technology.
• Experience presenting to groups of up to 150 people in person and through video conferencing.

Nice to have

• AEC industry experience.
• hirify.global Certified Professional certification.
• Experience delivering training or professional demonstrations.

Culture & Benefits

• People-focused, entrepreneurial culture backed by a stable global corporate entity.
• Competitive compensation and benefits package with fully vested 401(k) from the start date.
• Generous paid time off, including sick, mental health, and volunteer days.
• 100% employee-covered health and welfare benefits and paid time off.
• Professional development support, including unlimited LinkedIn Learning and up to $5,000 in annual education reimbursement after one year.
• Inclusive work environment focused on diversity, belonging, work-life balance, and individual lifestyle needs.