Scaled Customer Success Manager (AI)

Location: New York City, New York, United States; hybrid work with a minimum of 3 days per week in the assigned office. No relocation assistance is provided.

Salary: $81,000–$105,000 USD per year, plus equity and benefits.

Company

hirify.global provides an intelligent content management platform that helps organizations manage content, collaboration, security, workflows, and enterprise AI.

What you will do

• Manage post-sales engagement for a large customer portfolio through high-volume, strategically prioritized touchpoints.
• Use AI tools and automation platforms to create personalized one-to-many customer journeys that improve adoption and retention.
• Develop, test, and refine digital-first customer success playbooks using engagement data.
• Analyze customer health data and run targeted campaigns to reduce churn risk.
• Identify customer lifecycle friction and design scalable solutions with minimal manual intervention.
• Partner with Marketing and hirify.global Consulting while representing customer needs in product and AI feature discussions.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Digital Marketing.
• Experience or exposure to tech-touch or scaled customer engagement models is preferred.
• Passion for AI, automation, workflow efficiency, and experimentation with new technologies.
• Ability to analyze usage metrics and communicate data-driven recommendations clearly.
• Strong writing and communication skills for mass communications and webinars.
• Salesforce proficiency, including CRM hygiene and reporting, is required.

Culture & Benefits

• Community and in-person collaboration are central to the work culture.
• Equity and employee benefits are included.
• hirify.global supports diversity, inclusion, and reasonable accommodations during the hiring process.
• Employees are encouraged to experiment, adapt, and improve customer engagement models.