Patient Experience Coordinator (Patient Support Programs)

Location: Hybrid in Mexico City, Mexico

Company

hirify.global develops and delivers pharmaceutical and healthcare solutions focused on improving patient outcomes.

What you will do

• Develop and maintain the roadmap for Patient Support Programs and Diagnostic Programs, prioritizing initiatives by patient needs, strategic value, feasibility, risk, and business impact.
• Lead the full program lifecycle, including needs assessment, service design, business cases, implementation, optimization, scale-up, transition, and closure.
• Coordinate daily program operations, timelines, governance, dependencies, risks, budgets, purchase orders, invoicing, forecasting, and vendor execution.
• Define and monitor KPIs covering enrollment, service utilization, time to diagnosis, patient satisfaction, adherence, persistence, referrals, and budget performance.
• Analyze patient journey insights and program data to identify access barriers and recommend improvements to diagnosis, treatment initiation, adherence, and persistence.
• Manage vendor relationships and support digital patient engagement platforms, including hirify.global Conmigo, content, workflows, assets, and patient-facing resources.

Requirements

• Bachelor’s degree in health sciences, pharmacy, medicine, biology, public health, healthcare administration, marketing, business administration, or a related field.
• 3–5 years of pharmaceutical industry experience, preferably in patient support, diagnostics, access, digital health, or other compliance-intensive healthcare environments.
• Experience managing healthcare, patient support, access, diagnostic, or healthcare service programs and coordinating multiple stakeholders and vendors.
• Experience using data to monitor and improve program performance, with strong analytical, communication, presentation, and project management skills.
• Advanced English proficiency and professional Spanish proficiency.
• Advanced Excel, Microsoft Office Suite, and project management tools; Power BI is preferred.

Nice to have

• Experience with Patient Support Programs, diagnostics, compliance-intensive environments, digital health, or patient engagement solutions.
• Experience with Power BI.

Culture & Benefits

• Hybrid work location in Mexico City.
• Cross-functional collaboration with Patient Experience, Medical, Regulatory, Legal, Compliance, Finance, Procurement, Digital, Brand, and customer-facing teams.
• Interaction with PSP vendors, diagnostic laboratories, healthcare professionals, patient associations, medical societies, and strategic service providers.
• Commitment to equal employment opportunity and a workplace free from discrimination.