Project Manager (Telecommunications)

Location: Onsite five days a week in Washington, D.C., USA

Salary: $104,000–$125,107 per year

Company

hirify.global, Inc. is a federal contractor that designs, develops, and delivers information technology and network solutions for government customers.

What you will do

• Lead daily operations and maintenance for enterprise telecommunications and telephony systems.
• Manage service desk staff, troubleshooting specialists, field technicians, and systems engineers.
• Oversee incident, problem, and change management, including triage, escalation, and resolution.
• Coordinate workloads, maintenance windows, upgrades, service activities, timelines, deliverables, risks, and resources.
• Develop standard operating procedures, troubleshooting workflows, and operational documentation.
• Use performance metrics to reduce repeat incidents and drive continuous improvement while coordinating with engineering, security, and vendor teams.

Requirements

• U.S. citizenship is required.
• Active TS clearance is required at application; willingness and ability to obtain SCI access and pass a CI polygraph are required.
• Bachelor’s degree in information systems, computer science, business systems, IT management, or a related field, or equivalent education and experience.
• At least 5 years of relevant experience leading technical teams in service desk operations, troubleshooting, or systems support.
• Understanding of VoIP, SIP, PBX, unified communications platforms, network fundamentals, and service management frameworks.
• Strong communication, coordination, stakeholder-management, prioritization, and operational leadership skills.

Nice to have

• ITIL, PMP, or related certification.

Culture & Benefits

• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, and paid holidays.
• Employer-paid life and disability insurance.
• Professional development, education benefits, and health and wellness programs.
• Veteran-supportive workplace and encouragement for military veterans to apply.