Client Service Director (CRM)

Location: Austin, Texas, United States

Company

hirify.global, part of WPP Enterprise Solutions, designs, builds, and operates CRM, marketing automation, technology, data, and customer experience solutions for leading brands across global markets.

What you will do

• Oversee delivery of all projects within the client workstream, ensuring timely, on-budget, high-quality results.
• Manage day-to-day client relationships and act as a strategic partner and trusted advisor to client stakeholders.
• Manage account finances, including scoping, revenue planning, profitability reporting, and budgets.
• Lead teams that may include Account Directors, Senior Project Managers, and Project Managers.
• Drive collaboration across technology, data, creative, strategy, finance, and specialist department teams.
• Continuously improve ways of working and identify opportunities for client growth and operational efficiency.

Requirements

• At least 5 years of experience in a senior leadership position within client service roles at digital agencies.
• Deep understanding of CRM loyalty and marketing technology, including Salesforce Marketing Cloud and/or Adobe.
• Experience managing and implementing IT projects involving CRM and/or marketing automation.
• Proven experience managing large-scale programs and teams with varied levels of experience and diverse cultural backgrounds.
• Strong financial acumen, communication, presentation, relationship-building, and problem-solving skills.
• Willingness to travel as needed.

Culture & Benefits

• Work within a global operating unit comprising experts across engineering, platforms, commerce, consulting, content transformation, CRM, and customer experience.
• Collaborate with international stakeholders and teams representing more than 55 nationalities.
• Equal opportunity workplace committed to respect, inclusion, and equal career opportunities.