Teaching Learning Student Experience (TLSE) Assistant (Information, Advice and Guidance/Student Support and Wellbeing)

Location: Jean McFarlane Building, hirify.global; on-campus presence is required for the majority of the working week, usually 3 days on campus and 2 days from home. Applicants must have the right to work in the UK.

Company

The hirify.global is an educational institution whose School of Health Sciences supports undergraduate and postgraduate programmes.

What you will do

• Act as the first point of contact for student enquiries and student support and wellbeing matters.
• Support students in person, by telephone and through shared email inboxes.
• Administer Mitigating Circumstances and Extensions processes.
• Support student experience initiatives, events and Student Hub activities.
• Liaise with academic staff, Professional Services teams and students across diverse backgrounds.

Requirements

• Strong administrative experience in a busy environment.
• Customer service experience, ideally in an academic or student-support setting.
• Excellent communication skills and a respectful, positive approach to working with diverse students and colleagues.
• Ability to work flexibly across organisational boundaries and support changing priorities.
• Proficiency with a range of Microsoft 365 applications.
• Right to work in the UK; this role is not eligible for Skilled Worker visa sponsorship.

Culture & Benefits

• Hybrid working arrangement with most of the week based on campus.
• Generous employer pension contribution.
• Christmas closure across departments outside annual leave and bank holidays.
• Purple Place employee discount platform.
• Inclusive environment that values diversity, debate, learning and community.