Client Service Representative I

Location: Bolingbrook, Illinois, United States; onsite role associated with a production facility

Salary: $45,000–$50,000 per year, plus eligibility for an annual bonus

Company

hirify.global is an international security technology group providing digital security, financial platform, currency technology, and payment technology solutions.

What you will do

• Process incoming client, internal, testing, R&D, and sample-production orders, including confirmations and follow-up requests.
• Translate client requests into production orders and enter accurate information into corporate systems.
• Track order progress through production and communicate changes, questions, delays, and proof updates to account teams and clients.
• Coordinate with Sales, Accounting, Operations, Production, Prepress, Shipping, Billing, Procurement, Scheduling, and Quality teams.
• Coordinate shipping services, obtain tracking information, and support client records and billing.
• Respond to client complaints, communicate resolutions, support client visits, and provide office and reception backup.

Requirements

• High school diploma required; college coursework preferred.
• Client service and office support experience.
• Experience with Microsoft Office, including Outlook, Word, and Excel, and with Microsoft Windows file and document handling.
• Experience operating copiers, scanners, printers, and related office equipment.
• Strong written, phone, and in-person communication skills, organization, attention to detail, and problem-solving ability.
• Ability to work a consistent schedule, follow SOPs, manage multiple orders, and work with minimal supervision.

Nice to have

• Associate’s or Bachelor’s degree.
• Experience in the plastic card, manufacturing, or printing industry.
• Experience using an order-entry system.

Culture & Benefits

• Medical, dental, and vision insurance, including PPO and HDHP options with HSA.
• Paid time off, paid holidays, disability coverage, life insurance, and flexible spending accounts.
• 401(k) with employer match, commuter benefits, education assistance, employee assistance program, pet insurance, and legal benefits.
• Work includes regular computer and desk use for up to eight hours daily, telephone communication, and occasional lifting of office or delivery boxes.