ORCA Administrative Coordinator

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada; fully in-person/on-site with no work-from-home option. Shift work, including frequent evenings and weekends, is required.

Salary: $4,881.00–$5,255.00 CAD per month.

Company

hirify.global operates ORCA, a centralized campus-wide testing facility supporting online assessments across faculties, units, and departments on the Vancouver Campus.

What you will do

• Coordinate daily ORCA operations, including assessment scheduling, room availability, staffing, resource allocation, and final-exam support.
• Recruit, onboard, train, schedule, and oversee student invigilators, including performance feedback, session audits, and coverage for absences.
• Respond to students, faculty, and staff, coordinate testing accommodations, and manage non-standard requests with course instructors and coordinators.
• Triage technical issues, exam access problems, misconduct reports, and medical emergencies, escalating matters to the appropriate IT, building operations, or academic contacts.
• Monitor testing demand, inventory, expenses, service usage, and operational trends to support data-driven planning and continuous improvement.
• Develop pilot-project guidance, training videos, and ORCA documentation for internal and external audiences.

Requirements

• High school graduation, a two-year post-secondary diploma, and four years of related experience, or an equivalent combination of education and experience.
• Experience supervising and coordinating staff, including training, scheduling, and performance management.
• Experience providing first-level technical support is required.
• Strong organizational, time-management, analytical, written, and verbal communication skills, including professional business English.
• Ability to work independently and collaboratively, exercise judgment, manage competing deadlines, and identify issues before they escalate.
• Ability to work fully on site in Vancouver and cover shifts outside standard business hours, including evenings and weekends.

Nice to have

• Bachelor's degree in Education, Administration, Technology Management, or a related field.
• Experience in online assessment operations, accessibility accommodations, inventory coordination, or process improvement.

Culture & Benefits

• Staff position covered by CUPE 2950.
• Ongoing employment with responsibility for a high-impact campus testing service.
• Work involves collaboration with faculty, staff, students, the Centre for Accessibility, IT teams, and building operations.
• Commitment to equity, diversity, inclusion, and respect for diverse perspectives.