Senior Customer Engineer - LATAM (Analytics)

Location: Mexico City, Mexico (Hybrid)

Company

hirify.global provides a product intelligence and analytics platform used by more than 29,000 companies to understand product usage and make data-informed decisions.

What you will do

• Advise prospects and customers on data architecture, governance, instrumentation, and business outcomes.
• Lead technical qualification, customised demos, and executive-level consultations throughout sales cycles.
• Scope and execute proof-of-concept projects, including data ingestion, architecture, success criteria, and analytics rollout strategies.
• Partner with Account Executives to support revenue growth and serve as the primary technical contact.
• Collaborate with post-sales teams to translate pre-sales value propositions into measurable customer results.
• Collect prospect feedback and share insights with the Product team.

Requirements

• Fluency in business and conversational Spanish and English.
• 6+ years of experience in SaaS Sales Engineering or a related role.
• Experience qualifying and selling technical solutions to executive stakeholders.
• Experience with data querying, modelling, and transformation using SQL, dbt, Python, business intelligence platforms, or product analytics tools.
• Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, or Databricks.
• Ability to travel as needed, with strong communication, presentation, analytical, process, and project delivery skills.

Nice to have

• Experience with value engineering frameworks, ROI calculators, quantified business outcomes, and KPI-based executive conversations.
• Exposure to product-led growth and sales-assisted conversion motions.
• Experience in high-growth SaaS environments, including Series B–E companies or beyond.

Culture & Benefits

• Medical, vision, and dental care.
• Mental wellness benefit and generous vacation policy.
• Additional company holidays, enhanced parental leave, and volunteer time off.
• Values focused on bold decisions, data-informed innovation, collaboration, candid communication, customer success, and simplicity.