Customer Success Manager (SaaS)

Location: Melbourne, VIC, Australia; hybrid working combining remote work with in-person collaboration. Successful candidates must have full-time Australian working rights.

Company

hirify.global operates online marketplaces that help people buy and sell vehicles, equipment, and other mobility-related products.

What you will do

• Manage a portfolio of Industry & Leisure customers, driving retention, product adoption, and long-term customer value.
• Build customer relationships through proactive engagement, performance reviews, and best-practice guidance.
• Monitor customer health, identify risks and opportunities, and implement strategies to improve satisfaction and reduce churn.
• Partner with State Managers, Account Executives, Onboarding, and Advertising teams across the customer lifecycle.
• Manage a high-volume portfolio and use commercial acumen to achieve customer outcomes.

Requirements

• 2+ years of experience in customer success, account management, or client services.
• Experience in a SaaS or technology environment.
• Ability to manage a large client portfolio in a structured, proactive, and organised way.
• Strong relationship-building, communication, presentation, and influencing skills.
• Experience delivering client reporting and data-driven insights.
• High attention to detail and ability to manage multiple priorities in a virtual customer environment.

Culture & Benefits

• Hybrid and flexible working arrangements with remote and in-person collaboration.
• Flexible policies and leave options supporting wellbeing and work-life balance.
• 24 weeks of paid parental leave for primary caregivers.
• Four weeks of paid secondary caregivers leave and paid family and fertility planning leave.
• Inclusive workplace with support for adjustments during the recruitment process.
• Part-time options may be explored during the hiring process.

Hiring process

• Successful candidates must complete a National Police Record check.
• Every applicant receives a response under the Circle Back Initiative.