Workplace Technology Manager (AI)

Location: Kansas City, Missouri, or Lenexa, Kansas, USA. The role includes travel up to 5% and on-site support for executive meetings, all-hands events, and other business-critical needs. Applicants must be legally authorized to work in the United States.

Company

hirify.global provides building system design and construction services for mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail facilities.

What you will do

• Lead teams across End-User Compute Engineering, Service Desk, Audio/Visual Engineering, On-Site Support, and Asset Management.
• Set the strategy for endpoint engineering, virtual desktops, device provisioning, operating system and application lifecycle management, and digital employee experience.
• Improve Service Desk operations, SLA/SLO performance, ticket resolution, first-contact resolution, customer satisfaction, self-service, and knowledge management.
• Coordinate enterprise Audio/Visual systems, including conference rooms, all-hands venues, digital signage, and hybrid meeting infrastructure.
• Govern hardware asset lifecycles, inventory, license compliance, procurement, refresh planning, vendor contracts, and secure asset disposition.
• Partner with Information Security, Facilities, Real Estate, and business stakeholders on secure, compliant, and scalable workplace technology solutions.

Requirements

• Bachelor’s degree in information systems, computer science, business, or a related field; relevant experience may substitute for the degree.
• 7+ years of progressive IT experience across workplace technology disciplines and 3+ years managing end-user support or technical engineering teams.
• Extensive knowledge in at least two areas including ITSM/ITIL, endpoint management, AV systems, hardware/software asset management, and deployment.
• Experience with Microsoft Intune, Jamf, SCCM, or equivalent endpoint management platforms, as well as ITAM and SAM tools and processes.
• Experience improving digital employee experience, defining SLAs, managing escalations, and applying automation, AI tooling, or intelligent workflows.
• Must be legally authorized to work in the United States; ITIL v4 Foundation certification is required or must be obtained within 90 days of hire.

Nice to have

• Experience managing third-party vendors, service providers, and technology partners.
• Experience owning multi-million-dollar budgets and communicating with executive and C-level stakeholders.
• Strong executive-level written, verbal, reporting, and presentation skills.

Culture & Benefits

• Flexible work hours, a casual dress code, paid volunteer time, paid parental leave, and health and wellness initiatives.
• Employee Stock Ownership Plan, 401(k) match, profit sharing, performance bonuses, and financial wellness coaching.
• Comprehensive insurance, paid term life and disability coverage, HSA and FSA options, paid time off, and sick time.
• Paid training and professional development, clear career path options, and an inclusive employee-owner culture.

Hiring process

• Employment is contingent on completion of the hiring process, eligibility verification, and required background checks.