Business Application Coordinator

Location: Onsite five days a week in Atlanta, Georgia, USA, with flexibility to support business needs, scheduled events, and periods of increased service demand.

Company

hirify.global operates wholesale showroom campuses, design centers, physical markets, and a digital marketplace serving the wholesale home, gift, and lifestyle industries.

What you will do

• Monitor, triage, prioritize, and resolve Business Enablement help desk tickets and service requests.
• Provide Tier 1 support for applications, platforms, access requests, workflows, reports, and business processes.
• Gather information, reproduce issues, document troubleshooting, and coordinate escalations with system owners, Technology, vendors, and business stakeholders.
• Communicate ticket status, next steps, workarounds, expected timing, and resolution details to users.
• Maintain ticket records and create knowledge articles, FAQs, quick-reference guides, and troubleshooting documentation.
• Support user acceptance testing, system releases, process changes, training, adoption activities, and continuous improvement initiatives.

Requirements

• Two or more years of experience in help desk, service desk, application support, business operations, customer support, or a related role.
• Experience using a ticketing system to manage requests from intake through resolution; Jira or a comparable platform is preferred.
• Ability to troubleshoot routine application, access, workflow, data, and process issues using structured problem-solving techniques.
• Strong written and verbal communication skills, customer service orientation, follow-through, and ability to manage competing priorities.
• Ability to learn systems and business terminology quickly, collaborate across teams, and protect confidential information.
• An associate or bachelor’s degree in information systems, business, technology, or a related field is preferred; equivalent experience is considered.

Culture & Benefits

• Competitive compensation and benefits.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.
• Opportunity to contribute to the wholesale and design community.