Associate Tech Support Technician (FinTech)

Location: Hybrid role requiring work in the corporate office in Draper, Utah, United States. Schedule: Sunday–Thursday, 8:00 AM–4:00 PM MT.

Company

hirify.global provides in-store and e-commerce lease-to-own solutions and operates as a FinTech subsidiary of PROG Holdings.

What you will do

• Respond to phone calls, live chats, emails, and in-person technical support requests.
• Identify, research, troubleshoot, and resolve technical problems.
• Escalate desktop and application tickets while providing status updates to stakeholders.
• Document, track, and monitor incidents through timely resolution.
• Manage requests involving peripherals, laptops, desktops, and software installations.
• Provide diagnostic summaries for higher-tier support and handle logins, account support, and system administration tasks.

Requirements

• Knowledge of common concepts, practices, and procedures in a Help Desk or Service Desk environment.
• 1–2 years of information systems experience, including at least 1 year working directly with PC hardware and software.
• Ability to lift up to 40 pounds.
• Ability to walk, bend, stoop, balance, and reach for extended periods.
• Ability to work in a fast-paced environment and adapt to AI-enabled tools and evolving workflows.

Culture & Benefits

• Inclusive collaboration, innovation, and development opportunities.
• Medical, dental, vision, and life insurance, plus paid parental leave.
• Company-matched 401(k), paid time off, paid holidays, and paid volunteer hours.
• Employee resource groups, employee stock purchase program, tuition reimbursement, and charitable gift matching.
• Job-required equipment and services.