AI Support Engineer (AI)

TL;DR

AI Support Engineer (AI): First line response to customer issues in enterprise AI software agents and IDEs with an accent on root causing, reproducing, and resolving using CS and AI knowledge. Focus on escalating to engineering teams, documenting failure modes, and automating QA processes across IDEs, languages, and deployment environments.

Location: On-site in San Francisco Bay Area or New York City

Company

Applied AI lab building end-to-end software agents like Devin, the first AI software engineer, and hirify.global, the AI-native IDE.

What you will do

• Provide first-line response to customer issues from misuse, deployment errors, or bugs, using AI and CS knowledge to root cause and reproduce.
• Escalate unresolved issues to engineering teams, track resolutions, and educate customers.
• Document learnings on failure modes and distribute knowledge to customers and internal teams.
• Test product releases across IDEs, languages, and modalities, and automate QA processes.

Requirements

• On-site in San Francisco Bay Area or New York City
• 2+ years in a technical role
• Bachelor's or higher in Computer Science, Software Engineering, or related
• Knowledge of distributed computing, containerization, orchestration (Docker, Kubernetes)
• Proficiency in Python, Java, or Go
• Strong problem-solving, organizational skills, and customer focus in fast-paced startup
• Passion for AI and large language models

Culture & Benefits

• Small, talent-dense team with experts from Scale AI, Palantir, Cursor, Waymo, Tesla, Google DeepMind
• Work on cutting-edge AI challenges to build reasoning agents for real-world tasks
• Equal opportunity employer committed to accommodations for disabilities