Solution Architect (On-Call)

Location: Atlanta, United States. Applicants must be located in the US and authorized to work for any US employer. Ability to travel for customer meetings is required.

Company

hirify.global provides unified healthcare workforce management software used by healthcare organizations across the United States.

What you will do

• Configure the hirify.global On-Call solution according to customer requirements, success criteria, and implementation best practices.
• Define requirements with enterprise healthcare customers and lead implementation and training calls.
• Document final configurations and transfer knowledge to Customer Success resources.
• Collaborate with Technical Account Managers, project teams, Customer Success, Product Strategy, and Sales Solutions to deliver customer requirements and meet go-live expectations.
• Maintain implementation plans and timelines in workflow and customer success platforms.
• Escalate risks to customer success criteria and improve onboarding and product lifecycle processes.

Requirements

• Bachelor’s degree.
• 3–4 years of experience in a similar SaaS or software implementation role.
• Ability to communicate technical information to technical and non-technical audiences.
• Experience with Salesforce or similar CRM software and Google Workspace products.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Smartsheet.
• US work authorization and current US location are required; visa sponsorship is not available.

Nice to have

• Engineering or another technical degree.
• SaaS or software technical configuration and implementation experience.
• Experience or exposure to the healthcare and IT ecosystem.

Culture & Benefits

• Full-time employee benefits supporting employees and their families.
• Company-paid medical, dental, and vision insurance options.
• Paid time off and paid parental leave.
• 401(k) plan with company match.
• Costco membership, cell phone stipend, commuter benefits, and in-office perks.
• Focus on collaboration, diversity, inclusion, equity, innovation, and customer impact.