Technical Customer Engineer (Robotics)

Location: Watertown, MA, United States; Workplace: On-site, with meaningful time at customer facilities.

Company

hirify.global develops robotic systems deployed in customer production environments.

What you will do

• Own a portfolio of customer sites and serve as the primary technical partner for operations, engineering, and maintenance teams.
• Develop deep knowledge of robot software, hardware, and operational characteristics.
• Diagnose issues across software configuration, mechanical adjustments, operational processes, and root causes.
• Partner with engineering to prioritize, execute, and validate technical improvements without writing core application code.
• Track fleet uptime, reliability, throughput, and customer satisfaction, acting proactively on performance signals.
• Translate field insights into product and roadmap input while supporting expansion conversations with Account Executives.

Requirements

• 2–5+ years of experience in a technical customer-facing role such as applications engineering, field engineering, robotics deployment, solutions engineering, or technical account management.
• Technical depth in robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse and logistics technology.
• Comfort working hands-on with software and physical systems in real-world operational environments.
• Ability to understand complex systems, diagnose issues, tune performance, and improve customer outcomes.
• Strong communication and relationship-building skills with technical and non-technical stakeholders.
• Willingness to spend meaningful time on-site at customer facilities.

Nice to have

• Experience deploying or supporting robotics in production environments.
• Background in warehouse, manufacturing, or other industrial operations.
• Experience partnering with engineering teams on field-driven technical decisions.
• Interest in robotics, automation, or physical AI.

Culture & Benefits

• Relationship-driven work with long-term customer partnerships.
• Collaboration with engineering, support, maintenance, product, and account teams.
• Direct influence on product improvements through field insights.
• Combination of on-site customer work and remote technical diagnosis and tuning.