Deployment & Support Engineer (Robotics)

Location: San Mateo, United States; hybrid work across customer-site deployments, office work, and remote technical support

Company

hirify.global is developing general-purpose robotic intelligence that adapts to unseen scenarios through data-driven machine learning.

What you will do

• Lead robotic system deployments at customer sites, including installation, configuration, commissioning, testing, and validation.
• Review site requirements, technical documentation, project plans, and deployment readiness with customers and internal teams.
• Train customer personnel on system operation, maintenance, and basic troubleshooting.
• Provide remote and on-site technical support for deployed robotic systems.
• Troubleshoot hardware, software, networking, and system integration issues, identify root causes, and coordinate corrective actions.
• Collaborate with engineering, product, and operations teams to improve robot performance, reliability, usability, and support processes.

Requirements

• Experience in robotics, automation, mechatronics, electrical engineering, mechanical engineering, computer engineering, or a related technical field.
• Hands-on experience installing, troubleshooting, or maintaining complex technical systems.
• Ability to interpret technical documentation, wiring diagrams, and system specifications.
• Familiarity with computers, networking, software configuration, and technical troubleshooting.
• Strong problem-solving, communication, customer service, and prioritization skills.
• Willingness to travel to customer sites and perform physical installation work, including standing, lifting, and carrying equipment.

Nice to have

• Experience deploying or supporting robotic systems in customer or production environments.
• Experience with industrial automation or autonomous mobile robots.
• Familiarity with Linux, networking, APIs, software debugging, system commissioning, validation, or integration.
• Experience creating technical documentation, troubleshooting guides, or standard operating procedures.

Culture & Benefits

• Work across field deployments, office activities, and remote technical support.
• Occasional extended hours, weekend work, or schedule flexibility may be required for deployments and customer needs.
• Follow established safety, quality, and technical procedures around robotic and industrial systems.
• Contribute to continuous improvement of deployment capacity, support processes, and team capabilities.