Technical Account Manager (Federal)

Location: Remote

Company

hirify.global provides real-time Internet intelligence and actionable threat insights to governments, Fortune 500 companies, and threat intelligence providers worldwide.

What you will do

• Manage customer lifecycles across onboarding, adoption, enablement, renewal, and expansion.
• Lead post-sale engagements, including internal handoffs, customer kickoffs, and integration and architecture planning with Customer Success Engineering.
• Drive adoption by understanding customer use cases, communicating product value, and delivering Executive Business Reviews and success plans.
• Educate customers on new features, platform workflows, beta programs, design partnerships, and user testing.
• Monitor customer health, support renewal processes, prepare customer or partner quotes, and mitigate churn risks.
• Collaborate with Customer Solution Engineering, R&D, Sales, Marketing, and executive teams while maintaining accurate activity records in Catalyst and Salesforce.

Requirements

• Experience managing post-sales customer relationships across onboarding, adoption, renewal, and expansion.
• Ability to work with C-level stakeholders, threat hunters, cybersecurity practitioners, and government agency customers.
• Ability to understand customer use cases and communicate product value and workflows.
• Ability to coordinate cross-functionally with technical, product, sales, marketing, and executive stakeholders.
• Experience maintaining accurate customer activity and account records.

Culture & Benefits

• Remote work environment.
• Collaboration across Customer Success, Customer Solution Engineering, R&D, Sales, Marketing, and executive teams.
• Employment offers include identity verification through CLEAR as part of the hiring process.