Customer Success Manager (Cybersecurity)

Location: Remote, United States

Company

hirify.global provides browser security and an isolation-powered cloud security platform that protects organizations, users, documents, email, and AI agents from cyberattacks.

What you will do

• Manage a portfolio of mid-market and emerging enterprise customer accounts as the primary point of contact.
• Maintain customer engagement cadences and conduct Quarterly Business Reviews covering platform usage, health metrics, and realized value.
• Drive adoption through enablement sessions, resources, and tracking of tactical success milestones such as policy deployments and user rollouts.
• Manage renewals, identify upsell and cross-sell opportunities, and collaborate with Account Executives.
• Maintain account data and activity logs in Salesforce and Gainsight.
• Provide technical guidance, coordinate issue resolution with Support and Engineering, and share customer feedback with Product.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role.
• B2B SaaS experience is required.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Ability to manage a high volume of accounts and prioritize effectively in a fast-paced environment.
• Foundational understanding of cloud security, network security, and zero trust; Salesforce and Gainsight experience is preferred.

Nice to have

• Experience with Salesforce and Gainsight.

Culture & Benefits

• Remote work in the United States.
• Culture centered on proactive leadership, direct communication, shared impact, high standards, and customer focus.
• Eligible employees may receive stock-based compensation grants based on company and individual performance.
• Equal opportunity employment based on merit, competence, performance, and business needs.