Head of Technical Account Management (Cybersecurity)

Location: Must be located in Europe (specifically mentioning United Kingdom, Denmark, or remote within Europe).

Company

hirify.global helps developers and security teams ship faster by auditing and managing open-source code, trusted by organizations ranging from Anthropic to Vercel.

What you will do

• Lead, coach, and grow a team of Technical Account Managers (TAMs) as the company scales.
• Own adoption, customer health, and gross retention outcomes across the customer base.
• Mature the post-sales operating system, including segmentation, health scoring, and lifecycle playbooks.
• Act as the senior escalation point for at-risk enterprise accounts to build and execute save plans.
• Provide technical field intelligence to Product and Engineering teams to influence the roadmap.
• Report retention, adoption, and team health metrics to leadership.

Requirements

• Must be located in Europe.
• 4+ years of experience managing post-sales teams (TAM, Solution Engineering, or related).
• 6+ years total in pre- or post-sales roles within B2B SaaS.
• Proven track record of owning GRR, NRR, or adoption targets.
• Background in security, developer tools, or adjacent technical products with a strong understanding of SDLC.
• Experience building or operationalizing core post-sales systems like health scoring and QBR frameworks.
• Willingness to travel for customer and company meetings as needed.

Nice to have

• Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
• Experience scaling a post-sales function at a high-growth startup.
• Hands-on experience with Vitally or similar Customer Success platforms.

Culture & Benefits

• Market competitive salary bands and meaningful equity program.
• Comprehensive health benefits for you and your family with 99% coverage.
• Flexible time-off, holidays, and winter shutdown.
• Paid parental leave.
• Remote-first environment with quarterly team off-sites.