Account Manager (SaaS)

Location: Ottawa, Canada; fully remote work environment

Total compensation: $100,000–$120,000 annually

Company

hirify.global provides media intelligence and PR technology through a SaaS platform covering media relations, monitoring, social listening, AI visibility, and media intelligence.

What you will do

• Own a portfolio of established mid-market accounts and drive retention, renewals, expansion, and long-term growth.
• Develop strategic account plans aligned with client objectives and Agility’s product strategy.
• Lead renewal discussions, contract negotiations, upsell and cross-sell opportunities, and quarterly business reviews.
• Build consultative relationships with senior stakeholders and executive decision-makers.
• Maintain renewal and expansion forecasts in Salesforce and create mitigation plans for at-risk accounts.
• Collaborate with Customer Success, Product, and Marketing to improve customer outcomes and influence product development.

Requirements

• 2+ years of account management or sales experience in a B2B SaaS environment, ideally with mid-market clients.
• Demonstrated success in renewals, expansion, consultative sales, and revenue targets.
• Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
• Excellent communication, presentation, relationship-building, analytical, and organizational skills.
• Proficiency with Salesforce or similar CRM tools.
• Ability to work autonomously while managing a diverse portfolio in a fast-paced environment.

Nice to have

• Experience with customer success platforms.

Culture & Benefits

• Fully remote work environment with collaborative tools and culture.
• Health, dental, vision, life insurance, and an Employee Assistance Program.
• RRSP matching.
• Paid vacation, personal days, sick days, and a week off between Christmas and New Year’s.
• Summer Flex Fridays and no internal meetings on Fridays.
• Career development and progression opportunities.