Head of Account Management (SaaS)

Location: UK; fully remote

Company

hirify.global provides an AI-powered workplace learning and communication platform used by more than 3 million people across 60+ countries.

What you will do

• Lead, coach and develop the Account Director team.
• Own NRR, GRR, renewals, expansion revenue and customer revenue forecasting across the mid-market customer base.
• Set standards for strategic account planning, retention, growth and stakeholder management.
• Coach the team on pricing, negotiation, upselling and multi-year renewals.
• Identify churn and revenue risk using customer data, product adoption and account health insights.
• Handle senior customer escalations and partner cross-functionally to improve customer outcomes.

Requirements

• Experience leading a high-performing Account Management or Customer Growth team in SaaS.
• Strong record of delivering revenue retention and expansion targets.
• Deep understanding of NRR, GRR, churn, renewals and SaaS customer economics.
• Experience with complex enterprise renewals, negotiations, forecasting and recurring revenue management.
• Strong commercial coaching, people leadership and executive stakeholder management skills.
• Ability to use data to identify risk and opportunity, hold people accountable and work cross-functionally.

Nice to have

• Experience in LMS, LXP, HR technology or B2B SaaS.
• Experience managing global enterprise customers or multi-million-pound enterprise accounts.
• Experience building or scaling an Account Management function during rapid growth.

Culture & Benefits

• Fully remote-friendly working model, with Work From Anywhere available for up to four weeks per year.
• Flexible working hours within core hours of 10:00–16:00.
• Reduced Friday workday from 10:00–15:00 with no internal meetings.
• Unlimited holiday, birthday and Christmas leave, and a festive shutdown between Christmas and New Year.
• Health, financial support, pension, employee assistance and salary-sacrifice benefits.
• Inclusive culture with active support for diversity and workplace accommodations.

Hiring process

• Initial screening call with the People Team.
• First-stage interview followed by a practical assignment or case study if required.
• Final interview with the Hiring Manager or a senior team member.