Client Director (IT Operations Management)

Location: Lausanne, Switzerland; hybrid work format

Company

hirify.global provides digital employee experience management software that helps IT leaders monitor, diagnose, and improve digital experiences across enterprise applications, networks, and endpoints.

What you will do

• Manage renewals and upsells across a defined portfolio of major enterprise accounts.
• Provide strategic leadership and serve as the primary relationship manager for assigned clients.
• Lead virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
• Develop account roadmaps and coordinate worldwide resources to support customer outcomes.
• Build multi-tier relationships from project and IT teams through C-suite stakeholders.
• Achieve financial targets covering licenses, renewals, and professional services.

Requirements

• 10+ years of experience selling enterprise technology in a fast-paced, competitive market.
• At least 2 years of experience as a Client Director or in an equivalent role.
• Validated experience with multimillion-dollar sales solutions and executive-level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management within software or IT sales organizations.
• Fluent English and French required.
• Strong drive, discipline, learning ability, and credibility with customers and stakeholders.

Nice to have

• German language skills.

Culture & Benefits

• Work in a global organization with more than 1,000 employees across five continents.
• Collaborate in a diverse environment representing more than 75 nationalities.
• Contribute to a digital employee experience market category focused on real-time analytics, automation, and employee feedback.
• Help enterprise IT teams solve complex technical challenges and improve digital workplaces.