Cyber Administrative Assistant

Location: Lagunilla de Heredia, Costa Rica; remote position with occasional in-person attendance at work-related events

Company

hirify.global provides data, technology, and risk-management services while supporting cyber insurance and incident response operations.

What you will do

• Manage case tracking, case-management systems, and related billing processes.
• Maintain accurate case notes, records, documentation, and supporting information in company databases.
• Confirm that resolved incident records are closed before billing begins.
• Coordinate with billing, sales support, incident coordination, partners, and clients to resolve operational challenges.
• Track documentation, facilitate data transfers, and provide administrative support to the Incident Response delivery team.
• Provide professional service to internal teams, partners, clients, and other stakeholders.

Requirements

• One to three years of experience in an administrative or comparable support role; relevant education or certifications may substitute for experience.
• Ability to manage multiple tasks at different stages while maintaining accuracy and attention to detail.
• Strong written and verbal English communication skills, including the ability to explain complex ideas across organizational levels.
• Strong problem-solving, interpersonal, organizational, collaborative, and solution-oriented skills.
• Proficiency with Microsoft Office, Salesforce, and Smartsheet.

Culture & Benefits

• Remote work with occasional attendance at work-related events as required by management.
• Focus on professional development, innovation, collaboration, and positive community impact.
• Work-life flexibility and resources supporting professional and personal well-being.