Senior Professional Services Operations Analyst

Location: Derry, United Kingdom

Company

hirify.global develops software and provides Professional Services operations across multiple territories and departments.

What you will do

• Maintain the accuracy and completeness of Professional Services project cost management data, timesheets, internal reporting, and utilization metrics.
• Support month-end and quarter-end close activities, including project reviews, budget revisions, invoice proposals, revenue data, backlog, bookings, and quarterly business review materials.
• Coordinate new Professional Services bookings and change orders, including legal approvals, revenue recognition approval, project budgets, and entry of project data.
• Track third-party contractor costs, revenue, agreements, onboarding, timesheets, and expense invoices.
• Support resourcing, resource calendars, forecasting, system guidance, and operational reporting for Professional Services.
• Collaborate with Finance, Accounting, Legal, Sales, Professional Services, Order Processing, and other internal departments.

Requirements

• At least 5 years of experience, preferably in a Professional Services environment; an associate or bachelor's degree is preferred.
• Advanced knowledge of Professional Services systems, including Hyperion, SmartView, SharePoint, Project Accounting Module, and the PS Project Cost Management System.
• Proficiency with Microsoft Word, Excel, and PowerPoint, including Excel formulas, pivot tables, and functions such as SUMIF, AVERAGE, COUNTA, and VLOOKUP.
• Strong understanding of department financials, Professional Services P&L structure, revenue, bookings, backlog, utilization, bill rates, and reimbursable expenses.
• Ability to work independently, meet deadlines, resolve complex situations, build partnerships across territories, and share operational knowledge.
• Limited travel may be required, approximately one or two trips per year.

Nice to have

• Experience in a software company.
• Subject matter expertise in a supported territory and experience mentoring or training colleagues.
• Demonstrated commitment to continuous improvement and adoption of new technologies.

Culture & Benefits

• Full-time, regular employment.
• Cross-functional collaboration with Finance, Accounting, Legal, Sales, Human Resources, IT, and Professional Services.
• Opportunities to improve operational efficiency and share knowledge across teams and territories.
• Equal opportunity employment environment.