Customer Success Manager (AI)

Location: Remote, with work aligned to the Eastern Standard Time Zone

Salary: $175K–$200K annually, plus equity and commission

Company

hirify.global is an applied AI lab building an Agent Workspace for go-to-market teams, with AI agents supporting account strategy, prospect research, outreach, and other sales activities.

What you will do

• Manage a portfolio of approximately 40 mid-market and enterprise accounts.
• Onboard customers and integrate hirify.global into their sales processes.
• Build multi-threaded relationships and align deployments with customer business goals.
• Run customer check-ins, address adoption challenges, and identify optimization and growth opportunities.
• Analyze usage and customer health metrics to guide proactive interventions, upsell conversations, renewals, and expansions.
• Represent customer needs internally, provide product feedback, and assist with technical support when needed.

Requirements

• 5+ years of B2B SaaS customer success management experience, including a portfolio of 40+ accounts and a successful renewals track record.
• 2+ years of customer onboarding and support experience.
• 2+ years of SDR or SDR management experience.
• Familiarity with sales technology such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Experience using data analytics to identify customer challenges, along with strong written and verbal communication skills.
• Ability to take ownership, work cross-functionally, and operate effectively in a rapidly changing SaaS environment.

Nice to have

• Experience working at an early-stage startup.

Culture & Benefits

• Remote work aligned with the Eastern Standard Time Zone.
• Competitive compensation with equity and commission.
• Generous perks and comprehensive benefits.
• Inclusive workplace committed to equal employment opportunity and a diverse workforce.